Starbucks – Thrashing the Customer Experience to Death?

So in the UK we like to keep ourselves to ourselves.

Its coffee, not my friend. Except when I’m hungover.

We queue patiently for our coffee, we then order our coffee (assiduously avoiding the terms ‘Tall, Grande & Venti’ in preference to Small, Medium & Large) then we say ‘No, I don’t want anything else’ and then we pay.

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